Elevate pricing
Elevate phone system pricing and licences
Elevate is charged per user per month. The licence you choose, the handsets, numbers and contract term decide the price. Here is how it fits together, and what each licence includes.
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Why it matters
What decides the price
Licence per user
Each person gets Express, Essentials or Pro. You can mix them: reception and warehouse staff on Express, managers on Essentials, a sales team on Pro.
Handsets and headsets
Staff on the apps need no hardware. Desk phones, cordless DECT handsets and headsets are extra, and can be bought outright or included in the monthly price.
Numbers and extras
Porting your existing numbers is the norm. New local, national or memorable numbers, a WhatsApp add-on, extended archiving and call bundles are added as needed.
What you get
What is included on every licence
Unlimited UK calling
Included on every licence, subject to fair use. Premium-rate and high-cost numbers are charged separately.
One number, every device
Desk phone, desktop app and mobile app share one number and one set of features.
Auto attendant and hunt groups
Route callers by time of day, department or call type, and ring groups of people together.
Call recording
Record calls for training, disputes and compliance, with admin control over who is recorded.
Voicemail transcription
Voicemails arrive as text as well as audio, so they can be read in a meeting.
Online management
Add users, change call flows and review reports from one web portal.
Compare
Express, Essentials and Pro side by side
| Feature | Express | Essentials | Pro |
|---|---|---|---|
| Unlimited UK calling | Yes | Yes | Yes |
| Desk phone, desktop and mobile apps | Yes | Yes | Yes |
| Auto attendant and hunt groups | Yes | Yes | Yes |
| Call recording and voicemail transcription | Yes | Yes | Yes |
| Team chat | No | Yes | Yes |
| Video meeting size | - | Up to 25 | Up to 100 |
| File storage per user | - | 5 GB | 50 GB |
| AI call and meeting recaps | No | Yes | Yes |
| Simultaneous devices per user | Standard | Standard | Up to five |
| Advanced queues and wallboards | No | No | Yes |
| CRM integrations and web fax | No | No | Yes |
| Free calls to selected countries | No | Yes | Yes, wider list |
Based on current licence information. We confirm inclusions, fair-use terms and the international country list in your written quote.
Every feature
The complete Elevate feature list
85 features across the three licences. Search, filter by area, and click a feature name for the full story.
| Feature | Express | Essentials | Pro |
|---|---|---|---|
| Calling and numbers | |||
| Unlimited UK callingFair use applies. Premium-rate and high-cost numbers charged separately. | ✓ | ✓ | ✓ |
| One business number on every device | ✓ | ✓ | ✓ |
| Keep your existing numbers (porting) | ✓ | ✓ | ✓ |
| New local, national and memorable numbers | ✓ | ✓ | ✓ |
| HD voice calling | ✓ | ✓ | ✓ |
| Call transfer | ✓ | ✓ | ✓ |
| Call park and retrieve | ✓ | ✓ | ✓ |
| Call flip and switch between devicesMove a live call from desk phone to mobile or laptop. | ✓ | ✓ | ✓ |
| Three-way calling | ✓ | ✓ | ✓ |
| Conference calling | ✓ | ✓ | ✓ |
| Call forwarding and ring-through to mobile | ✓ | ✓ | ✓ |
| Feature codes (dial-code shortcuts) | ✓ | ✓ | ✓ |
| Transfer a caller straight to voicemail | ✓ | ✓ | ✓ |
| Voicemail to email | ✓ | ✓ | ✓ |
| Voicemail transcription | ✓ | ✓ | ✓ |
| Presence (available, busy, away) | ✓ | ✓ | ✓ |
| Business SMS from the mobile app | ✓ | ✓ | ✓ |
| Spam call protection | ✓ | ✓ | ✓ |
| Free calls to selected countriesWider country list on Pro. | – | ✓ | Wider list |
| Apps and devices | |||
| Desktop app for Windows and Mac | ✓ | ✓ | ✓ |
| Mobile app for iPhone and Android | ✓ | ✓ | ✓ |
| Deskphone mode and computer mode | ✓ | ✓ | ✓ |
| Company directory and contacts | ✓ | ✓ | ✓ |
| Voicemail from the app | ✓ | ✓ | ✓ |
| Simultaneous devices per user | Standard | Standard | Up to 5 |
| Wi-Fi or mobile-data calling | ✓ | ✓ | ✓ |
| Pre-configured plug-and-play handsets | ✓ | ✓ | ✓ |
| Call handling | |||
| Auto attendant | ✓ | ✓ | ✓ |
| Time-of-day and holiday routing | ✓ | ✓ | ✓ |
| Hunt groups and ring groups | ✓ | ✓ | ✓ |
| Voice Studio greetings and on-hold messages | ✓ | ✓ | ✓ |
| Business continuity routingRing all devices and fall back to any number you choose. | ✓ | ✓ | ✓ |
| Advanced call queues | – | – | ✓ |
| Live View wallboards | – | – | ✓ |
| Online admin portalAdd users and change call flows yourself. | ✓ | ✓ | ✓ |
| Call reporting | ✓ | ✓ | ✓ |
| Meetings and messaging | |||
| Team chat (direct, private and public channels) | – | ✓ | ✓ |
| HD video meetings | – | Up to 25 | Up to 100 |
| Screen sharing | – | ✓ | ✓ |
| Virtual backgrounds | – | ✓ | ✓ |
| Automatic meeting lock | – | ✓ | ✓ |
| Meeting transcription | – | ✓ | ✓ |
| File sharing and storage | – | 5 GB / user | 50 GB / user |
| WhatsApp Company Messaging | Add-on | Add-on | Add-on |
| AI and analytics | |||
| AI call recap | – | ✓ | ✓ |
| AI meeting recap | – | ✓ | ✓ |
| Sentiment analysisAvailability depends on licence. Confirmed in your quote. | – | Ask us | Ask us |
| Topic analysisAvailability depends on licence. Confirmed in your quote. | – | Ask us | Ask us |
| Recording and archiving | |||
| Call recording | ✓ | ✓ | ✓ |
| Admin control of who is recorded | ✓ | ✓ | ✓ |
| Searchable archive of calls and voicemailsRetention plans up to ten years. | Add-on | Add-on | Add-on |
| Archive of chats and meetings | Add-on | Add-on | Add-on |
| Integrations | |||
| Elevate calling inside Microsoft Teams | ✓ | ✓ | ✓ |
| Outlook integration | ✓ | ✓ | ✓ |
| Microsoft 365 business contact sync | ✓ | ✓ | ✓ |
| Azure single sign-on | ✓ | ✓ | ✓ |
| Screen pop on incoming calls | – | – | ✓ |
| CRM integrations | – | – | ✓ |
| Web fax | – | – | ✓ |
| Open APIs for custom integrations | ✓ | ✓ | ✓ |
| Contact centre | |||
| Voice, chat and email queues (omni-channel) | Add-on | Add-on | Add-on |
| Supervisor monitoring | Add-on | Add-on | Add-on |
| Real-time dashboards | Add-on | Add-on | Add-on |
| Smart greetings and call distribution | Add-on | Add-on | Add-on |
| Agent wrap time | Add-on | Add-on | Add-on |
| Canned chat messages | Add-on | Add-on | Add-on |
| Scheduled reports | Add-on | Add-on | Add-on |
| Security and reliability | |||
| Two-factor authentication | ✓ | ✓ | ✓ |
| Single sign-on | ✓ | ✓ | ✓ |
| Encryption in transit (TLS) | ✓ | ✓ | ✓ |
| ISO 27001 certified provider | ✓ | ✓ | ✓ |
| Cyber Essentials Plus | ✓ | ✓ | ✓ |
| 99.999% published uptime SLAPlatform SLA. Your own connection affects your site. | ✓ | ✓ | ✓ |
| Hardware | |||
| Yealink desk phones | ✓ | ✓ | ✓ |
| DECT cordless handsets | ✓ | ✓ | ✓ |
| Headsets | ✓ | ✓ | ✓ |
| Conference phones | ✓ | ✓ | ✓ |
| Reuse of compatible existing handsets | ✓ | ✓ | ✓ |
| Service from CBC | |||
| 24/7 UK-based support | ✓ | ✓ | ✓ |
| Named engineer | ✓ | ✓ | ✓ |
| Fixed per-user pricing | ✓ | ✓ | ✓ |
| Number porting managed for you | ✓ | ✓ | ✓ |
| Call flow build and user training | ✓ | ✓ | ✓ |
| Connectivity survey and supply | ✓ | ✓ | ✓ |
| Add users or sites without changing supplier | ✓ | ✓ | ✓ |
Choosing the right licence mix
Most businesses do not need the top licence for everyone. Start by listing who answers customer calls all day, who mainly takes the occasional call and who needs meetings, chat and recaps. Express suits people whose job is the phone. Essentials suits people who also collaborate with colleagues and clients on video. Pro is for people who run queues, use a CRM all day, or need to be reachable on several devices at once.
Because licences are per user, you can start with a sensible mix and upgrade individuals later from the portal without replacing handsets or changing numbers.
Why a fixed quote beats a headline price
A headline “from” price rarely includes handsets, number porting, call bundles or the connectivity the system depends on. We give a single fixed per-user price covering the licences, hardware, setup and support, so you can compare it with what you pay today. If you are in a contract, we can look at a buy-out as part of the move.
Where cloud calling replaces ISDN or analogue lines, line rental and call charges usually drop away, which is where most of the saving comes from. Our hosted phone system page explains the wider cost picture.
Your questions answered
How much is the Elevate phone system per user?+
The price depends on the licence, handsets, numbers and contract length, so we quote per business rather than publish a single figure. You receive a fixed per-user monthly price in writing.
Are calls included in the Elevate price?+
Unlimited UK calling is included on every licence, subject to a fair use policy. Premium-rate and high-cost numbers are charged separately, and international calling depends on the licence.
Do I have to buy handsets?+
No. Staff can use the desktop and mobile apps with no hardware. If you want desk phones we supply pre-configured Yealink handsets, and can include them in the monthly price or sell them outright.
Can different staff have different licences?+
Yes. Licences are allocated per user and can be upgraded or changed later from the management portal.
Is there a setup fee?+
Setup, number porting and handset configuration are costed in your quote so there are no surprises. Ask us for the full breakdown.
Can you beat my current phone bill?+
Often. Moving from ISDN or hosted lines with separate call charges to a per-user service with unlimited UK calling usually lowers the total. Send us a recent bill and we will compare it..
Information that gets you an accurate quote
- ✓ Number of users and what each does
- ✓ Existing numbers to keep
- ✓ Current lines, contract end dates and supplier
- ✓ Number of sites and broadband at each
- ✓ Handsets wanted: desk, cordless, headsets
- ✓ Any queues, CRM or Teams requirements
Related
Keep exploring Elevate
ISDN and PSTN Switch-Off: Move to Elevate
Plan your move off ISDN and analogue lines before 2027.
Mobile and Desktop Apps
Your business number on iPhone, Android, PC and Mac.
Handsets and Hardware
Pre-configured Yealink desk phones, DECT cordless and headsets.
Microsoft Teams
Business phone calling inside Microsoft Teams.
Free guide · 7 pages
The UK business guide to the Elevate phone system
- ✓Every feature, explained
- ✓Express, Essentials and Pro compared
- ✓2027 ISDN switch-off checklist
- ✓Ten questions to ask any supplier
Why choose CBC
Phones, networks and security from one UK team
We are committed to giving every customer the best possible phone and networking solution for their business, then supporting it for the long term.
- 24/7 UK-based supportReal engineers, any hour, no overseas call centre.
- One-to-one serviceA named CBC engineer who knows your setup.
- Grows with youAdd users, sites or features without changing supplier.
- Customer satisfaction firstClear quotes, fixed pricing and honest advice.
Get a free quote
Tell us what you need and we will reply as soon as possible, usually the same working day.