Elevate hardware
Elevate handsets, DECT cordless phones and headsets
Elevate runs on the apps, but many teams still want a proper desk phone. We supply pre-configured IP handsets, cordless DECT phones and headsets that arrive ready to plug in and work.
UKpartner
Why it matters
Choosing hardware without the guesswork
Not every phone works
Handsets must be compatible and correctly provisioned. A cheap unsupported model can cost more in time than it saves.
Setup eats engineer time
Configuring each phone by hand is slow, and mistakes mean one-way audio or missing buttons.
Different people need different devices
Reception, warehouse, meeting rooms and managers rarely want the same handset.
What you get
Hardware we supply
Yealink desk phones
From entry-level handsets for occasional users to colour-screen models for receptionists and busy managers.
DECT cordless handsets
Walk-around phones for warehouses, workshops, clinics, care homes and large sites.
Headsets
Wired and wireless headsets for call-heavy roles and for staff using the desktop app.
Conference phones
Speakerphones for meeting rooms so remote participants can join clearly.
Pre-configured and plug and play
Handsets are set up against the user before they leave us, so they work when plugged in.
Support for existing phones
Compatible phones you already own, such as some Polycom models, may be reused. We check each one.
Matching phones to people
A receptionist who handles forty calls an hour needs a large screen, programmable keys and a headset port. A manager who takes occasional calls may prefer a simple desk phone or just the app. A warehouse team needs a DECT handset that follows them around the building. We choose with you so you pay for what each role actually needs.
Arrives ready to use
Handsets are assigned to the right user and tested before dispatch. On delivery, staff plug in a network cable, wait for the screen to light up and the phone is theirs, with their contacts, speed dials and features. For multi-site roll-outs we label each box and ship to each location with a simple one-page guide.
Owning or renting
You can buy handsets outright, or include them in a monthly per-user price. Either way, faulty devices are replaced under support. See Elevate pricing for how hardware fits into the quote.
Your questions answered
What handsets work with Elevate?+
We supply pre-configured Yealink desk phones and DECT cordless handsets, along with headsets and conference phones. Some existing compatible handsets can be reused, and we check them before you decide.
Do I need a desk phone?+
No. Staff can use the desktop and mobile apps only. Desk phones are for those who want one, such as reception.
Are handsets included in the price?+
They can be bought outright or included in the monthly price. We show both options in your quote.
Do the phones need power sockets?+
Many IP phones are powered through the network cable using PoE. If your switch does not provide it, we can supply power adapters.
What about cordless phones for large sites?+
DECT systems use base stations placed around the site to give coverage. We survey larger sites to plan the number of bases.
Who replaces a faulty handset?+
Report it to our support team and we arrange a replacement under your support arrangement.
Hardware checklist
- ✓ List each role and how heavy their call load is
- ✓ Does the building have network points at every desk?
- ✓ Who needs cordless or a headset?
- ✓ Which meeting rooms need a conference phone?
- ✓ Can any existing handsets be reused?
Related
Keep exploring Elevate
Mobile and Desktop Apps
Your business number on iPhone, Android, PC and Mac.
Pricing and Licences
Express, Essentials and Pro compared, and what drives the monthly cost.
ISDN and PSTN Switch-Off: Move to Elevate
Plan your move off ISDN and analogue lines before 2027.
Call Queues and Hunt Groups
Auto attendant, hunt groups, queues and call routing.
Free guide · 7 pages
The UK business guide to the Elevate phone system
- ✓Every feature, explained
- ✓Express, Essentials and Pro compared
- ✓2027 ISDN switch-off checklist
- ✓Ten questions to ask any supplier
Why choose CBC
Phones, networks and security from one UK team
We are committed to giving every customer the best possible phone and networking solution for their business, then supporting it for the long term.
- 24/7 UK-based supportReal engineers, any hour, no overseas call centre.
- One-to-one serviceA named CBC engineer who knows your setup.
- Grows with youAdd users, sites or features without changing supplier.
- Customer satisfaction firstClear quotes, fixed pricing and honest advice.
Get a free quote
Tell us what you need and we will reply as soon as possible, usually the same working day.