Elevate apps
Elevate mobile and desktop apps
Take your business phone anywhere. The Elevate app for PC, Mac, iPhone and Android makes and takes calls on your company number, so remote and hybrid staff work exactly as they would at the office.
UKpartner
Why it matters
The problem with personal mobiles
Customers see a personal number
Calls from staff mobiles show an unfamiliar number, get ignored, and leave your business with no record of the conversation.
Calls fall through the cracks
When someone is out of the office a call to their desk phone simply rings out, or goes to a voicemail nobody checks.
Home working is patchy
Forwarding rules and borrowed softphones are fiddly, and every new starter needs a separate setup.
What you get
What the apps do
Business calling on any device
Make and receive calls over Wi-Fi or mobile data using your business number, in HD voice quality.
Business SMS
Send and receive texts from the same business identity, so replies come back to the company, not a personal handset.
Presence at a glance
See who is available, on a call or away before you transfer or ask a question.
Desktop app for PC and Mac
Calls, contacts, voicemail, chat, screen sharing and video in one window, with a deskphone mode and a computer mode.
Call control mid-call
Transfer, park, flip and switch a live call between your desk phone, laptop and mobile without dropping it.
Voicemail wherever you are
Check and manage voicemail, and set greetings and settings, from the mobile or desktop app.
One number on every device
With Elevate, the desk phone, the desktop app and the mobile app all belong to the same user. A call to your number can ring all of them at once, or in the order you choose, and the first one you answer takes it. Outbound calls carry your business number, so a customer calling back always reaches the company.
On Pro licences a user can be signed in on up to five devices at the same time. Everyone else still gets the full feature set across desk phone, desktop and mobile.
Move a call without losing it
Start a call at your desk and flip it to your mobile as you leave for a site visit, or switch from mobile to laptop when you sit down. The caller stays on the line and nothing is redialled. Three-way calling and call transfer are available from the mobile app too, so a field engineer can bring a colleague into a customer call.
Built for remote and hybrid teams
Because the apps need only an internet connection, a new starter can be live in minutes: install the app, sign in and they are on the company directory with the right call groups. Leavers are removed from the portal in one step. If the office is unreachable for any reason, calls can ring staff mobiles or be redirected to a number of your choice, which is a practical answer to business continuity. Read more about remote working phone systems.
Your questions answered
Is there an Elevate app for iPhone and Android?+
Yes. The Elevate mobile app runs on iPhone and Android and lets staff make and receive calls and SMS on the business number over Wi-Fi or mobile data.
Is there an Elevate desktop app?+
Yes. The Elevate desktop app runs on Windows PC and Mac and combines calling, contacts, voicemail, chat, screen sharing and video.
Do I need a desk phone if I use the app?+
No. The apps can be your only phone, or you can use them alongside a desk phone. Many users have both, with the app for when they are away from their desk.
Can I use my personal mobile number as my business number?+
No, and you would not want to. The app uses the business number, keeping your personal number private and your customer calls attached to the company.
Will it use a lot of mobile data?+
Voice calls use relatively little data, and calls can run over Wi-Fi when available. Video meetings use more.
Can I use the app with Microsoft Teams?+
Yes. Elevate can be used inside Teams for calling. See Elevate for Microsoft Teams.
Good to know before you roll out apps
- ✓ Staff need a stable Wi-Fi or 4G/5G connection
- ✓ We can enforce sign-in security and multi-factor options
- ✓ Headsets give better results than laptop speakers
- ✓ Mobile data use is modest for voice calls
- ✓ Microsoft Teams users can call from inside Teams
Related
Keep exploring Elevate
Microsoft Teams
Business phone calling inside Microsoft Teams.
Video Meetings and Team Chat
HD video meetings, team chat, file sharing and messaging.
Call Queues and Hunt Groups
Auto attendant, hunt groups, queues and call routing.
Handsets and Hardware
Pre-configured Yealink desk phones, DECT cordless and headsets.
Free guide · 7 pages
The UK business guide to the Elevate phone system
- ✓Every feature, explained
- ✓Express, Essentials and Pro compared
- ✓2027 ISDN switch-off checklist
- ✓Ten questions to ask any supplier
Why choose CBC
Phones, networks and security from one UK team
We are committed to giving every customer the best possible phone and networking solution for their business, then supporting it for the long term.
- 24/7 UK-based supportReal engineers, any hour, no overseas call centre.
- One-to-one serviceA named CBC engineer who knows your setup.
- Grows with youAdd users, sites or features without changing supplier.
- Customer satisfaction firstClear quotes, fixed pricing and honest advice.
Get a free quote
Tell us what you need and we will reply as soon as possible, usually the same working day.