Elevate + Microsoft Teams
Elevate for Microsoft Teams
If your people live in Microsoft Teams, give them a proper business phone system without asking them to leave it. Elevate adds calling to Teams on your company number, with the call handling a real phone system needs.
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Why it matters
Why Teams alone is not always enough
Teams is built for collaboration first
Meetings and chat are strong, but receptionists, queues, hunt groups and call recording need more than a basic add-on.
Phone licensing gets complicated
Adding Microsoft’s own calling usually means an extra licence plus either a calling plan or a direct routing set-up.
Two systems, two directories
When the phone system and Teams do not share users, every joiner and leaver is set up twice.
What you get
What you get
Calls inside Teams
Staff make and take calls from the Teams app on desktop and mobile, with no separate phone app to learn.
Microsoft 365 sign-in
Users sign in with their Microsoft 365 credentials, and administrators can use Azure single sign-on.
Telephony-only mode
Elevate’s own chat, meetings and file sharing are switched off in this mode, so Teams stays your single collaboration tool.
Outlook and contact sync
Elevate integrates with Outlook, and business contacts can be synced from Microsoft 365.
Phone-system features included
Auto attendants, hunt groups, call recording and voicemail work as they do in the standard Elevate service.
No separate Teams Phone licence
Calling is delivered by Elevate rather than by Microsoft’s own phone licence.
Teams for collaboration, Elevate for telephony
The Elevate Teams integration is deliberately focused. It brings Elevate’s phone system into the Teams window and leaves meetings, chat and files with Microsoft. For organisations that have already standardised on Microsoft 365, that means a single interface for staff and one familiar place to find a colleague, start a chat and make a call.
Behind the scenes, calls run on Elevate’s voice platform, so you keep the reliability, number portability and phone-system tools that matter to a front desk or a service team.
How it compares with Microsoft Teams Phone
If you were planning to add Microsoft’s own Teams Phone, compare the total cost carefully: the Teams Phone licence, a calling plan or direct routing, a session border controller or carrier if you use direct routing, and the effort of supporting it. Elevate bundles unlimited UK calling and the phone-system features into a per-user service. Read our guide to Microsoft Teams phone systems for the wider options.
Rolling it out
We provision users from your Microsoft 365 tenant, port your numbers, build the call flows and test before anyone changes how they work. Staff who are not in Teams, such as warehouse or reception colleagues, can still use desk phones on the same system.
Your questions answered
Does Elevate work with Microsoft Teams?+
Yes. Elevate offers a Teams integration that puts business calling inside the Teams app, with users signing in using their Microsoft 365 credentials.
Do I need a Microsoft Teams Phone licence?+
No. Calling is provided by Elevate, so you do not need to buy Microsoft’s own Teams Phone licence for these users.
Can I still use Elevate video meetings and chat?+
In the Teams-focused mode Elevate provides telephony only, and Teams provides meetings, chat and file sharing. If you prefer Elevate’s own collaboration tools you can use the standard Elevate apps instead.
Can some staff use desk phones?+
Yes. Users who need a desk phone, such as reception, can have one on the same system while others call from Teams.
Does it work on mobile?+
Yes. Staff can make and receive business calls from the Teams mobile app, using the same business number.
Can you set it up for us?+
Yes. We handle user provisioning, number porting, call flows, testing and training, and support the service afterwards. Contact us for a quote.
Questions we ask before a Teams deployment
- ✓ Is everyone licensed for Microsoft 365 and Teams?
- ✓ Who needs a desk phone as well as Teams?
- ✓ Do you need queues, recording or a receptionist console?
- ✓ Which numbers will you port?
- ✓ Do you use Azure single sign-on?
Related
Keep exploring Elevate
Mobile and Desktop Apps
Your business number on iPhone, Android, PC and Mac.
CRM Integration
Screen pop, Outlook, Microsoft 365 contacts and CRM links.
Call Queues and Hunt Groups
Auto attendant, hunt groups, queues and call routing.
Video Meetings and Team Chat
HD video meetings, team chat, file sharing and messaging.
Free guide · 7 pages
The UK business guide to the Elevate phone system
- ✓Every feature, explained
- ✓Express, Essentials and Pro compared
- ✓2027 ISDN switch-off checklist
- ✓Ten questions to ask any supplier
Why choose CBC
Phones, networks and security from one UK team
We are committed to giving every customer the best possible phone and networking solution for their business, then supporting it for the long term.
- 24/7 UK-based supportReal engineers, any hour, no overseas call centre.
- One-to-one serviceA named CBC engineer who knows your setup.
- Grows with youAdd users, sites or features without changing supplier.
- Customer satisfaction firstClear quotes, fixed pricing and honest advice.
Get a free quote
Tell us what you need and we will reply as soon as possible, usually the same working day.