Elevate AI
Elevate AI call recap and sentiment analysis
Stop writing up calls by hand. Elevate’s AI call and meeting recaps summarise what was said, and analytics highlight topics and sentiment so managers can see patterns across thousands of conversations.
UKpartner
Why it matters
The admin that follows every call
Notes are slow and inconsistent
After a call, staff either skip the notes or write them differently each time.
Managers cannot listen to everything
Spot-checking a handful of calls misses the bigger picture across a whole team.
Problems surface late
A recurring complaint or product question often shows up in the data weeks after it could have been fixed.
What you get
What AI adds to Elevate
AI call recap
Short summaries of calls and meetings so follow-up actions are clear without replaying the recording.
Meeting recaps
Recaps of video meetings help people who could not attend catch up quickly.
Sentiment analysis
Understand whether conversations are positive, neutral or negative, and spot calls that need attention.
Topic analysis
See which subjects come up most often, such as pricing, delivery or complaints.
Live View wallboards
Real-time visibility of queues and agent activity for supervisors.
Searchable archive
Combine recaps with the archive to find a conversation fast. See [call recording and archiving](/elevate/call-recording-archiving/).
Where it saves time
A two-minute summary replaces ten minutes of note-taking for every complex call. Over a week across a team, that is a meaningful number of hours returned to selling, serving or caring. Recaps are particularly useful for account managers, support teams and anyone who has to pass a conversation to a colleague.
Insight for managers
Sentiment and topic analysis turn conversations into data. Managers can see which topics drive the most calls, whether sentiment is shifting after a price change or product launch, and which interactions deserve a coaching conversation. It does not replace listening to calls, but it tells you which ones to listen to.
Using AI responsibly
AI summaries are an aid, not a record of fact, so keep the original recording for anything that matters. Tell staff and customers how calls are analysed, restrict access to sensitive recaps and review your privacy notice. Availability of AI features depends on the licence, and we confirm what is included when we quote.
Your questions answered
What is an AI call recap?+
An AI call recap is an automatic summary of a call or meeting, so you can see what was discussed and what needs doing without replaying it.
Which Elevate licences include AI recaps?+
AI call and meeting recaps are included from the Essentials licence. Some analytics features may depend on licence, and we confirm this in your quote.
Is sentiment analysis accurate?+
It is a useful guide to trends, not a perfect judgement of any single call. Use it to decide where to look, then listen to the recording.
Does this affect GDPR?+
Analysing calls is processing personal data, so you need a lawful basis and transparency. Update your privacy notice and limit access. This is general guidance, not legal advice.
Can we switch it off for some users?+
Yes. Features are enabled by licence and settings, and we can discuss which users need them.
Does it replace call recording?+
No. Recaps summarise conversations, while recording keeps the original audio, which you may need for disputes and compliance.
Good practice for AI recaps
- ✓ Decide which teams use recaps first
- ✓ Update your privacy notice
- ✓ Keep recordings for important calls
- ✓ Review summaries before acting on them
- ✓ Agree who can access analytics
Related
Keep exploring Elevate
Call Recording and Archiving
Record, store and search calls, chats and meetings.
Contact Centre
Omni-channel queues, wallboards, supervisor tools and reports.
CRM Integration
Screen pop, Outlook, Microsoft 365 contacts and CRM links.
Video Meetings and Team Chat
HD video meetings, team chat, file sharing and messaging.
Free guide · 7 pages
The UK business guide to the Elevate phone system
- ✓Every feature, explained
- ✓Express, Essentials and Pro compared
- ✓2027 ISDN switch-off checklist
- ✓Ten questions to ask any supplier
Why choose CBC
Phones, networks and security from one UK team
We are committed to giving every customer the best possible phone and networking solution for their business, then supporting it for the long term.
- 24/7 UK-based supportReal engineers, any hour, no overseas call centre.
- One-to-one serviceA named CBC engineer who knows your setup.
- Grows with youAdd users, sites or features without changing supplier.
- Customer satisfaction firstClear quotes, fixed pricing and honest advice.
Get a free quote
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