Cloud VoIP for Cheshire firms that run more than one site

A manufacturer in Northwich, a showroom in Wilmslow and a warehouse near Crewe can all sit on one cloud phone system. Calls transfer between them as if they were extensions in one building, and each site can have its own opening hours and greeting.

Staff who commute along the M6 and M56 can take calls on the mobile app, with the business number shown rather than a personal one.

VoIP is only as dependable as the line it rides on. Cheshire has excellent full-fibre in some towns and stubborn gaps elsewhere, so we survey each site and recommend business internet connectivity to suit, with a second link where a missed call would cost real money.

On older premises, such as converted barns and mill buildings, we also look at the internal network and Wi-Fi so voice traffic is not fighting with everything else.

If a digger takes out a road-side cable, calls reroute automatically to mobiles or a backup connection. Customers hear a person, not a dead line.

Teams that want meetings, chat and call summaries can move onto Elevate, which we supply as an official partner. See Elevate.

Reception no longer has to shout across the office to say who is on the phone. Presence shows who is free, calls can be parked and picked up elsewhere, and a manager in Wilmslow can see queue activity without ringing the depot.

Billing is simpler too. Instead of separate lines for each site, there is one monthly invoice per user and a clear list of call charges, which is much easier to check at month end.

We stay involved after go-live, adjusting greetings, opening hours and call groups as the business changes through the year, with UK-based engineers on the end of the phone at any hour.