VoIP and hybrid telephony for Northwich and mid-Cheshire teams

Many Northwich businesses have field staff working at industrial sites around Wincham, Winnington and Lostock. A cloud phone puts the office line on a mobile app, so the customer sees the company number.

Calls log centrally for the office, even if the work is out on a plant.

We also schedule a check at thirty days to review call reports and adjust queues.

Outside the town centre, around Marbury, Anderton and the villages toward Great Budworth, broadband can be unpredictable. We check what is available at each address and design the voice service accordingly.

Where a premises depends on one line, we pair it with wireless backup and automatic call diversion.

We also help firms that have inherited several phone contracts through mergers or moves, as is common around Gadbrook Park and the older industrial estates. Consolidating into one hosted account usually reduces the number of bills and the time spent chasing different suppliers. Number porting is handled for all of them, and we keep the old services running until every line has been tested on the new system. Managers then see a single list of calls, users and settings, which is far easier to run and to audit than three separate systems.

Elevate puts calling, video and messaging in a single app, which helps teams who work between Northwich and customer sites. See our Elevate page for what the service includes.

We begin with a pilot team and expand as confidence grows.

VoIP is priced per user, which suits firms whose teams change with projects. We provide one quote including licences, handsets, call bundles and connectivity.

Support is UK-based and available at all hours, with remote changes dealt with quickly. We monitor the service, so many faults are fixed before a customer notices.